By the end of December, 2019 daily U.S. infection rates for the novel coronavirus began increasing on both coasts and began to spread inward to the country’s center. DuTrac’s leadership was already mapping out its business continuity plans based on previous pandemic scenarios, i.e. SARS, H1N1, and actively preparing for an unknown “worst case scenario.” Of primary importance was determining the ability to serve most, if not all, members’ financial needs through DuTrac’s existing contactless services and evaluating their full service capacity while filling in any gaps as quickly as possible in order to limit physical contact, and therefore exposure to the coronavirus, between members, staff, and required guests.
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