by Craig Reber

A major Dubuque contract service center continues to expand its operations in the former McGraw-Hill facility at 2460 Kerper Blvd. and plans to hire between 300 to 400 people in the near future.

American Customer Care has clients that contract with it to handle their customer contacts. It’s done in various ways including: telephone, postal service, e-mail, “chat,” mobile, and social media.

In addition to Dubuque, ACC has locations in Pennsylvania, New Jersey, Connecticut, and Platteville, WI.

To read this and other featured articles in their entirety, pickup the January 2018 issue of Julien’s Journal magazine. Click to subscribe for convenient delivery by mail, or call (563) 557-1914. Single issues are also available in print at area newsstands and digitally via the Issuu platform.

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